KURO is committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our services, whether through our physical store at 5 Rue Maurice Pasquier, 49100 Angers, France, or our online platform at joyvhq.com.

1. Information We Collect

1.1 Personal Information You Provide

  • Contact Information: When you place an order, subscribe to our newsletter, or contact us via email at service@joyvhq.com, we collect information such as your name, email address, shipping address, and phone number. This helps us process your orders, deliver products, and respond to your inquiries.
  • Account Information: If you create an account on our website, we store your username, password, and any profile information you choose to add, like your child’s age or interests. This enables a personalized shopping experience, including saved wish lists and easier checkout.
  • Payment Information: For online transactions, we collect payment details such as credit/debit card numbers, expiration dates, and security codes. However, we use secure third – party payment processors, and we do not store your full payment information on our servers.

1.2 Information Collected Automatically

  • Device Information: When you access our website, we collect information about the device you are using, including the type of device (e.g., smartphone, tablet, computer), operating system, browser type, and unique device identifiers. This helps us optimize our website for different devices and ensure a seamless user experience.
  • Log Data: We log information about your interactions with our website, such as the pages you visit, the products you view, the time and date of your visit, and your IP address. This data helps us analyze website traffic, improve our product offerings, and understand customer behavior.

2. How We Use Your Information

2.1 Order Fulfillment

We use your personal information to process and fulfill your orders, including shipping products to you, providing order updates, and handling returns or exchanges.

2.2 Communication

  • Transactional Emails: We send you emails related to your orders, such as order confirmations, shipping notifications, and payment receipts.
  • Marketing Emails: With your consent, we may send you promotional emails about new toys, special offers, and events. You can unsubscribe from these emails at any time.

2.3 Improving Our Services

We analyze the data we collect to improve our website, enhance product selection, and personalize your shopping experience. For example, we may use your browsing history to recommend relevant toys.

3. Information Sharing and Disclosure

3.1 Third – Party Service Providers

We may share your personal information with third – party service providers who assist us in operating our business, such as shipping companies, payment processors, and email marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or the safety of our customers or the public.

4. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technologies for sensitive data (such as payment information), and implementing internal security policies and procedures.

5. Your Rights

  • Access: You have the right to access the personal information we hold about you. You can request a copy of your information by contacting us at service@joyvhq.com.
  • Correction: If you believe that any of your personal information we have is inaccurate or incomplete, you can request that we correct or update it.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions. For example, we may need to retain some information for accounting or legal compliance purposes.
  • Opt – Out: You can opt – out of receiving marketing emails from us at any time by clicking the unsubscribe link in the emails.

6. Children’s Privacy

KURO is committed to protecting the privacy of children. Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete that information as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, if applicable, by sending you an email. Your continued use of our services after the updated policy is posted constitutes your acceptance of the changes.

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at service@joyvhq.com.